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Understanding how to access and use eBooks.

Library Hub FAQs

       Got a question about the Library Hub that is not eBook related? Check out the Library Hub Guide FAQ page.

External Q&A


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Is every book on the Library Hub an eBook?

          Although the Library Hub has access to thousands of eBooks, not every book is available as an eBook. All available eBooks will have a View eBook button below the title. See image below:


How can I limit my search results to just eBooks?

        If you wish to limit your search to just eBooks, use the filters on the left side of the catalogue screen. There are two combinations that will help you yield the best results:

Combination 1 shows you eBooks held at the University of Divinity.

Tick on:

  • University of Divinity Libraries
  • eBook

Combination 2 allows you to see eBooks held by the University of Divinity as well as any open access books that are available.

Tick on:

  • Libraries Worldwide
  • eBook
  • Full Text


The catalogue says the book I'm looking at is an eBook; where is the View eBook button?

            If there is no view eBook button present, this means that it is not in our collection and your search is showing you results for “libraries worldwide.” Notice that the image below is showing eBooks available worldwide and the absence of a view eBook button (see image). 



What is my Library Hub Login?

          Your Library Hub login allows you to remotely access electronic resources available on the Library Hub. The credentials you use will be the same as you use to log into Paradigm/ARK.  The Library Hub login page has a link at the bottom of the page to reset or change your password. Alternatively follow this link.


Why isn't the eBook I clicked on working?

       Is this message popping up for you? 

The most common reason an eBook might not be working is because the library has a limited amount of copies available. When eBooks are read online, they are "checked out." Much like a print copy, if an item is checked out, you cannot read it. If this is the case, a message should appear saying "all copies are currently in use. Please check back later, or search for another book." Try checking the book in an hour to see if it is available.

Try avoiding opening chapters in multiple tabs at once as this can also cause eBooks to timeout and appear broken.


The eBook I am reading says "You have been timed out due to inactivity. To continue, please refresh this page." What do I do?

          When eBooks are read online, they are "checked out" for a period of time that typically expires after 30 minutes of inactivity. This just means that reading session has timed out. All you need to do is 'refresh' your browser by clicking on the refresh icon. TIP:  While reading eBooks online, you can prevent the reading session from expiring by any action that updates the eBook (e.g. turning the page, etc.)


How do I use a QR code to access an eBook?

              Simply open the camera on your phone, iPad or tablet and point it at the code. A little notification window should drop appear, prompting you to open the QR link. Once you have opened the link, log in to your UD account. Once logged in, you will have complete access to the eBook.


Do I have to have a library account to access an eBook while I’m in the library?

            No, you don’t need an account. When you are in the library, you can easily access eBooks through the catalogue. You only need to be logged in when you are off-site. Once you are logged in, simply type in the search bar the title you are after and click “view eBook”.


I’m not a student. Can I access eBooks?

             Unfortunately, off-site eBook access is only available to students and staff members of the UD. However, some of the eBooks we hold are open access, which you are able to read. In the Refine This Search on the side bar, select the Open Access and Full Text options. This will bring up any items we have that relate to your search.


Why can’t I download the full text of an eBook?

              Chances are, you have clicked on the “full download” button. The full download option is only compatible with limited devices. Instead, you need to click on the “EPUB Full Text” or “Read Online” button. Alternatively, you can download a chapter to your device to read for later. If you do wish to download the full eBook to your mobile or tablet, it is usually necessary that you create a personal account on the eBook provider's platform (this is separate to your library account) and have installed Adobe Digital Editions software. You cannot download an eBook on library computers as you will not be able to install Adobe Digital Editions software on these computers. Instead use the Read Online option on public computers to view the eBook.


I am wondering what the time limit is for borrowing eBooks?

             Different books have different limits, depending on the publisher. Fortunately, you can just re-borrow them after they expire. Alternatively, there is no borrowing limit if you choose to use the "read online" option.


How do I cite an eBook if there are no page numbers?

              If a page reference is not available in an e-book or other electronic format, list chapter number or section heading instead, and add the electronic format. Formats include iBooks, Kindle, NOOK, Google Play Books, Adobe Digital Editions EPUB, etc. For example: chap. 7. Kindle. For more citation help, visit the UD’s Style Guide  


Can we limit Library Hub searches to eBooks?

             Yes, you can!  Search for the item you wish to find via the Library Hub home page. Then limit your search results using the filters down the left hand side, selecting "eBooks". Don't limit the libraries to University of Divinity libraries; rather leave the filter on libraries worldwide as this will include any open access eBooks in your search results.   


The eBook I want to read is on Internet Archive. Do I need to use my ARK details to borrow the book?

       No, you don't need to use your ARK details to borrow a book from Internet Archive. Most items on there are open access so you won't need an account at all. However, some titles will require you to "borrow" them (see image below). To do this, simply set up a free account and then once that is done, click the big blue button that says borrow on the title you want to read. That's all there is to it!



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