I have forgotten my password. What should I do?
The sign in page has a link at the bottom of the box to reset your password. Alternatively follow this link.
I'm still having problems with my password. Who can help me?
If you continue to have login issues, please visit the ARK Student Support website or contact the Registrar or ARK Liaison Officer at your College. Library Hub staff are not able to check or change your ARK password.
Being signed in is not required for searching the catalogue. Signing in is useful if you want to renew your items, place a hold, or to keep track of your search and borrowing history. To sign in, click Sign In at the top right of the catalogue.
Do I need an EBSCO or ProQuest account to read eBooks online?
Creating a separate EBSCO or ProQuest account is not necessary to read or cite an eBook online. Access to eBooks via the Library Hub can be achieved using your Library Hub Login. If you would like to use the additional features available on EBSCO or ProQuest, you can create your own personal account (note: this is not connected to the Library Hub Login).
Why can't I renew my books online?
For WMS library users, there are two reasons why you might be having trouble renewing your books online: 1) your books are past the due date, 2) the limit of self-renewing has been reached (two renewals). To self-renew your books, be sure to do so before their due date. As always, if you are experiencing trouble, contact your librarian.
I'm from a Non-WMS Library. Can I create an account?
Yes, you can create an account. If your home library is a non-WMS library, you will be able to create lists and save your searches. You will not be able to view or renew your loans from your home library. These can only be managed on your home library’s catalogue system.
Although the Library Hub has access to thousands of eBooks, not every book is available as an eBook. All available eBooks will have a view eBook button below the title.
Yes, you can! If you wish to limit your search to just eBooks, use the filters on the left side of the catalogue screen.
If you are searching libraries worldwide, sometimes records of eBooks not held by use will appear in your search. These eBooks will not have a view eBook button (see image). To identify which eBooks we have access to, a large, VIEW EBOOK BUTTON will be present under the title of the eBook.
I’m not a student or a staff member. Can I access eBooks off-site?
Unfortunately, off-site eBook access is only available to students and staff members of the UD. However, some of the eBooks we hold are open access, which you are able to read. In the Refine This Search on the side bar, select the Open Access and Full Text options. This will bring up any items we have that relate to your search. Alternatively, pop into the library to have full access to our eBook collection.
The most common reason an eBook might not be working is because the library has a limited amount of copies available. Much like a print copy, if an item is checked out, you cannot read it. If this is the case, a message should appear saying "all copies are currently in use. Please check back later, or search for another book." Try checking the book in an hour to see if it is available. Avoid opening chapters in multiple tabs at once as this can also cause eBooks to timeout and appear broken.
The eBook I am reading says "You have been timed out due to inactivity. To continue, please refresh this page." What do I do?
When eBooks are read online, they are "checked out" for a period of time that typically expires after 30 minutes of inactivity. This just means that reading session has timed out. All you need to do is 'refresh' your browser by clicking on the refresh icon. TIP: While reading eBooks online, you can prevent the reading session from expiring by any action that updates the eBook (e.g. turning the page, etc.)
To limit your search to finding a print book, select the library/libraries i.e. University of Divinity Libraries and select print book from the format list.
Different books have different limits, depending on the publisher; however, the loan or full download option is currently not available. Fortunately, there is no borrowing limit if you choose to use the "read online" option.
A number of libraries have recently moved to a shared library system. Search results will display live availability data for items held at participating libraries, as well as holdings information for other libraries, including University of Divinity Libraries, Victorian Libraries, and Libraries Worldwide.
If a book or article in your search says it is available at University of Divinity libraries but does not show which library it is at under the title, click on the item and scroll down to Other Availability & Holdings and click the Other Libraries Worldwide button. This will bring up the holdings of the non-shared libraries. Click here to learn more about the Shared Catalogue.
How do I cite an eBook if there are no page numbers?
If a page reference is not available in an e-book or other electronic format, list chapter number or section heading instead, and add the electronic format. Formats include iBooks, Kindle, NOOK, Google Play Books, Adobe Digital Editions EPUB, etc. For example: chap. 7. Kindle. For more citation help, visit the University of Divinity Style Guide.
When I click the view eBook button, this Bloomsbury screen appears. What do I do?
A small number of our eBooks that are a part of our Bloomsbury Theology and Religion Online collection, although appearing on the Library Hub catalogue, can only be accessed directly through the database. If this screen appears, and you have Lean Library installed in your browser, you can click the Theology and Religion Online link at the bottom of the page and Lean Library will enable your access.
Alternatively, you can access the eBook by going to the Library Hub Databases page and select the Theology and Religion Online database. You will be prompted to log in to the Library Hub. Once logged in, you will be able to search for it on there.
Use the Journal Finder to find out which journals are held by the University of Divinity Libraries electronically or in print. If the journal is not held by the University of Divinity the service will show nearby libraries that you might be able to request the journal from. (Note: don't type the title of the individual article!)
Alternatively, from the the Library Hub home page - Use the "Find & Access drop down menu at the top of the page and select "Journals".
In the Search bar, type in the title or keyword of the article you are looking for. On the left side, select articles under format and full text under content type in the refine search results bar. This search aggregates many different databases into a single interface. If you are unable to locate a particular journal you can use the Journal Finder to search for journal titles. This search will show you what is held electronically and what is a print journal in the University of Divinity Libraries print collections.
Select Databases from the Find & Access drop-down menu on the Library Hub Homepage. By floating your mouse over the information icon, you will be given a brief description of each database. You can search for a Database title, select the vendor, or browse by database type. Check out the Understanding Databases LibGuide.
Unfortunately, off-site eBook access is only available to students and staff members of the UD. However, some of the eBooks we hold are open access, which you are able to read. In the Refine This Search on the lefthand panel, select the Open Access and Full Text options. This will bring up any items we have that relate to your search. Alternatively, pop into the library to have full access to our eBook collection.
How do I place a book on hold?
You can place a hold via the catalogue by clicking the red place hold button on the right of the screen. Select a copy to borrow and a library location and date you wish to collect it from. Alternatively, you can email or call your college library and make a request. You can find your college library here.
If your unit isn't listed on the Course Reserves page, you can access your unit bibliography by visiting the Unit Management System (UMS) page here.
Can I borrow from other UD Libraries?
Yes, absolutely! You can place the book on hold or go in and visit the college library that you wish to borrow from; just remember to take your student card.